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Which Reports should I be using?

When should I close my remittance period?

What is a Pay Period versus a Remittance Period?

How do I terminate an employee and create an ROE?

I made a mistake; can I edit or delete my payroll once finalized?

Stuck on the first page

I can’t upload my documents

Where do I submit additional documents?

What is the expected approval lead time?

Who can I pay using this service?

If I change bank accounts, do I need to apply again?

What is a micropayment?

What should I do if I do not receive the micropayment?

How long does it take to receive a micropayment?

How long does it take to update my maximum limit?

What if I only need a higher limit for one transaction?

What if I have a new signing officer?

What if I can’t see the option to download my PAD?

Can I decrease my max limit?

I received the error, “Pay run exceeds maximum limit set in pre authorized debit agreement” when finalizing my payroll. What do I do?

I received an error: "Error processing file - confirm delimiter and file type". How do I resolve this?

Where do I get the authenticator code?

Can I save the code to use each time?

Do I have to use an authenticator app?

Can I use SMS or email as my primary authentication method?

Is MFA required?

Can I disable MFA?

Do I have to pay anything extra for an authenticator app?